Buyer Refund Policy

Hi, thanks for shopping with Prospr. We're guessing you're not happy with a product or service that you've bought, or you are just checking out our refund policy before making a purchase. Either way you should know that our mission is to improve businesses accessibility to software and the subsequent delivery of services.  So we want to make sure our refund policy is as fair as possible. With that said, here are the rules that outline what you can expect from sellers on our marketplace.

As the provider, creator and owner of the items on Prospr, each seller is responsible to you for items or services you purchase on the site. We've based our rules on consumer laws to ensure that buyers, like yourself, have a consistent experience whilst using our site. Each country has it's own additional rules and these local laws are not excluded if they apply to you.

These are the scenarios in which we would expect a seller to provide a full refund.

  • If an item doesn't work as expected;
  • The item was purchased, accidentally, multiple times;
  • The item is incompatible with your current software version;
  • The item delivered did not resemble the item described;
  • The item contains a security vulnerability;
  • The Seller promised support but failed to provide any;
  • The product is malfunctioning;


We expect our sellers to offer a refund up to 3 months after the purchase date, but if your query falls after this date contact us and we will do our best to help.

There are circumstances whereby the Seller has no obligation to provide a refund, as described below:

  • You do not have the required expertise to use the item; or
  • You failed to download the item within the 3 month period.


We're here because we really want to help businesses grow with technology, and improve the delivery experience. So should you fail to come to an agreement with a Seller you can raise a dispute and we will investigate the matter. We will use all of the information at our disposal to come up with a final resolution that is fair to everybody.

We reserve the right to make changes to our refund policy at any time.