| Column | Description | Data Type | Length | Tables This Field Is In | In Query () |
| SRVTYPE | Service Type |
String | 12 | View | |
| LNITMSEQ | Line Item Sequence |
Long Integer | 4 | View | |
| ESCTYPE | Escalation Type |
Integer | 2 | View | |
| FRMSTAT | From Service Call Status |
String | 4 | View | |
| TOSTAT | To Service Call Status |
String | 4 | View | |
| TECHID | Tech ID |
String | 12 | View | |
| priorityLevel | priorityLevel |
Integer | 2 | View | |
| WAITTME | Wait Time |
Long Integer | 4 | View | |
| svcManagerLevel | svcManagerLevel |
Integer | 2 | View |